About Us
We offer a closer interaction between customers, local artisans & manufacturers.
Currently from Osaka & Fukuoka, Japan. We’re expanding the business to other prefectures in Japan.
Orders
We are sorry, but we do not offer this for now.
Simply email us if you wish to cancel your membership, and we will delete your account and confirm via email.
Yes, you can email us to update your shipping address before your order ships.
Go to the My Account page and check the “Lost Password” box. We will email you instructions to reset your password.
Please visit our My Account page and provide the required information. We will send you a temporary password via email, and you can update your account information and password.
No, you do not. You can simply provide us with your address and payment information.
We are sorry to inform you that cancellations are not accepted on our website. Please double-check your order before purchase.
Once we receive your order you will receive an order confirmation via email. When your order ships we will email you the shipment tracking information.
Yes, you’re able to update or change your order before shipping. However, you need the manufacturer to confirm the changes.
Shipping
Currently, we ship to Asia, North America, and Europe.
Once we receive and process your payment it usually takes 2 to 3 days for us to process an order before shipping.
Yes, you can email us to update your shipping address before your order ships.
When your order ships we will email you the shipment tracking information.
Yes, based on the types of products and the regulations of the destination country.
All products are shipped from Japan.
Typical delivery times are as follow:
Asia: 7~15 days
North America and Europe: 12~21 days
NOTE: Delivery times may take longer during holiday periods.
Asia: 7~15 days
North America and Europe: 12~21 days
NOTE: Delivery times may take longer during holiday periods.
Primarily DHL. We also provide EMS service in certain regions.
Returns
Yes, refunds are allowed based on the basis of each product. Requests for refunds must be made within 30 days of purchase and receipt of goods.
Except Foods & Drinks/Premium Custom made products
If you have any other questions please feel free to contact us.
If you have any other questions please feel free to contact us.
For expensive products, we highly recommend you purchase shipping insurance. For standard products, insurance costs range between JPY 2,500 to JPY 3,000 per box, please inform us while you purchase.
If you notice damage after unpacking, please take a photo or video and email us about the damage. We will follow up with you directly.
Please note we can’t guarantee that every product can be refunded.
Please note we can’t guarantee that every product can be refunded.
Send returns to HFY (address will be provided via email). We offer 2 options for returns:
- Option 1: HFY will replace the product
- Option 2: Customer will get 100% refund
To qualify for returns or exchanges all the following conditions must be met:
- Item must be unused.
- Item must be in the original packaging.
- Provide photos/video via email for verification before return.
- Item must be returned within 7 days of receipt of order.
Payment Methods
We are sorry, but we do not offer layaway plans for now.
Sorry, we are currently not able to accept bank transfers.
Mastercard, Visa, American Express, JCB, Diners Club, Discover, ApplePay, Google Pay, Union Pay, WeChat Pay. All orders are charged in JPY.
